Choose Live Chat Software

Choosing Live Chat SoftwareThere are no the best live chat software by a general meaning but a software most suitable for your business. Before you do comparison shopping for live chat software, you need to get your own use case clarified. That will enable you to make a sound decision.

Live chat software vs. hosted live chat (SaaS)

Our title for this page, Choose Live Chat Software, has a broader concept because you can choose either software or service to use live chat for your website. If you select software, you need to install and maintain a live chat server by yourself. Otherwise, you need a live chat service provider who will host the software and you can use it as a service - SaaS - software as a service.

The obvious advantage of live chat software is that it allows you to customize the program codes to fit your needs perfectly. However we don't recommend you to go that way unless you have a very strong IT department and you don't care the huge expenses in maintaining the modified program codes. On the other hand, the functionalities of most live chat software or services are rich enough to meet requirements from 99.9% businesses today.

Unless you are among the 0.1% of businesses that have a reason to customize the live chat software, we recommend you consider live chat SaaS seriously. Looks a bit technical, SaaS is actually a better choice for small to medium sized businesses. It doesn't require you to install the software or set up the system. If you don't have an IT department, live chat SaaS is perfect for you.

Even you have IT resources, or yourself is an IT expert, SaaS is till your ideal choice for live chat. If the size of your business is small, it's not cost-effective to maintain a live chat server. If your business is growing, your live chat system will experience performance issue soon. With SaaS you can avoid both issues easily and reduce the total cost for live chat in a long-term view.

Livemoz Chat is an example of live chat SaaS. Once you create an account, the live chat system is up and ready for your use. You don't need to install any software or maintain your own server because we do it for you.

Paid live chat vs. free live chat

There is no free lunch in the world. Maybe Internet is one exception. Whether you choose live chat software or SaaS, there are both paid and free solutions. The top benefit of paid live chat solutions is you can usually, if not always, get support from the providers. As it's not a good idea to maintain your own live chat server, herein we will only discuss the options for hosted live chat, the SaaS.

If you plan to choose a free live chat SaaS, it is vital to clarify the limitation. For example, are any key features disabled for free edition? The max number of operator seats? Is technical support available, for free or not? Finally, ask how they make money through free live chat service. If they cannot make any money, the service might not be sustainable at all.

Livemoz offers you a hosted free live chat software. It's a simple and easy to use live chat system, ideal for small to medium businesses. With a Livemoz account, you can access the full functionality, set up unlimited operator seats, and perform unlimited chat sessions. Please click here to learn more about our live chat SaaS.

Next...

When you have the live chat software in place, you need live chat operators. The following topic will be helpful.

Also, you cannot miss our unique methodology that may help you double or even triple live chat conversions: